Privacy Policy

Overview

Ember Custom Foods (“we”, “us”, or “our”) is a meal prep service based in Anchorage, Alaska. We take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding that information.

Information we collect

We collect personal information only when you voluntarily submit it through our order form or contact form. This may include:

• •Full name
• •Email address
• •Phone number (optional)
• •Order details and dietary notes you provide
• •Message content submitted through the contact form

We do not collect payment information. All payments are made in person at pickup — cash, credit, or debit.

How we use your information

Information submitted through our forms is transmitted via Resend (a transactional email service) directly to Chef Clayton Jones. We use it solely to:

• •Process and confirm your order
• •Send you order confirmation and pickup details
• •Respond to your inquiry or question
• •Accommodate dietary restrictions for your order

We do not use your information for marketing, and we do not sell, rent, or share it with third parties for marketing purposes.

Data storage

We do not operate user accounts. No personal data is stored in a persistent database on this website. Email records are retained by Resend according to their data retention policy and by us in email correspondence for order management. We do not operate an online payment system and do not store payment card data.

Cookies and tracking

This website does not use tracking cookies, advertising pixels, or third-party analytics that identify individual users. Standard web server logs (IP address, page requested, timestamp) may be collected by our hosting provider (Vercel) in accordance with their privacy policy.

Children's privacy

This website is not directed at children under 13. We do not knowingly collect personal information from children.

Your rights

You may contact us at any time to request deletion or correction of personal information you have submitted. Reach us by phone at (907) 229-1516 or through the contact form.

Changes to this policy

We may update this policy as our practices change. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the site after updates constitutes acceptance of the revised policy.

Contact

Ember Custom Foods
Anchorage, AK
Phone: (907) 229-1516