YOUR PRIVACY MATTERS

Privacy Policy

Last Updated: January 4, 2026

At Ember Custom Foods, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our meal prep pickup services or visit our website.

1 Information We Collect

We collect information that you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and pickup address
  • Order Information: Meal preferences, dietary restrictions, and order history
  • Payment Information: Credit card details and billing information (processed securely through third-party payment processors)
  • Communication Data: Messages, feedback, and inquiries you send to us

2 How We Use Your Information

We use the information we collect to:

  • Process and fulfill your meal orders
  • Communicate with you about your orders, services, and updates
  • Improve our menu offerings and customer service
  • Send promotional materials and special offers (with your consent)
  • Comply with legal obligations and protect our rights

3 Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties who assist with payment processing, delivery coordination, and business operations
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with any merger, sale, or acquisition of our business

4 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5 Your Rights

You have the right to:

  • Access and receive a copy of your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Object to processing of your information

6 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.

7 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: (907) 555-1234

Location: Anchorage, Alaska